Anita Brightwell – Director of Sales

Anita Brightwell has been with Shiloh for over 10 years and has more than 20 years of experience in the technology industry working with many of the top 100 CPG companies. She also had the opportunity to work with many Universities and Colleges helping them implement POS, web hosting and finance systems for their retail and book stores.

As Director of Sales at Shiloh, her primary focus is to help her clients maximize their true selling potential by providing them with proven solutions that fit their specific business needs. She views her clients as a partner and is unyielding in her tenacity to combine the appropriate mix of technology to the company’s unique situation. Anita is an out-of-the-box thinker who allows your company to benefit from Shiloh’s cutting-edge solutions in a cost-efficient manner.

Matthew Robinson – Sales Engineer

Matthew Robinson has been in the Retail/CPG technology industry for more than 14 years. His career began with Walmart in its Information Systems Division where he worked in the areas of MCAPS/CAPS, Store of the Community and Market Basket. He then came to Shiloh Technologies and held positions including Application Developer, Support Team Lead and Training Manager.

Matthew then had the opportunity to expand his knowledge of the retail supplier world, working for Jarden Consumer Solutions as Shopper Insights Manager for more than two years.

With Matthew back on the Shiloh team as the Director of Sales Engineering, he now leads a team responsible for preparing and delivering technical presentations explaining the benefits of the Shiloh product and how it will solve specific customer needs.  In addition, he enables a stronger collaboration between Development and Sales teams to facilitate both technology- and business-focused conversations to understand customer needs and requirements.

Laura Anderson – Sales Support Analyst / Accounts Receivable

Laura Anderson has been with Shiloh Technologies since 2007. She has been a great asset by working cross-functionally in marketing, sales support, and accounting.

Laura has been the resident Salesforce Guru, aka CRM Project Manager and Administrator, for more than five years. She has single-handedly developed and engineered a custom system in Sales Force that is perfectly configured to meet Shiloh’s needs. Not only is Laura an expert with CRM analysis and configurations, she also works directly with all customers evaluating their existing licensing needs and processing their accounts receivable. Laura attended Henderson State University where she studied Elementary Education with an emphasis on Special Education.

Marla Gottula – Administrative Assistant/Office Manager

Marla Gottula has been the Administrative Assistant and Office Manager at Shiloh since 2013.  Marla keeps the Shiloh ship afloat and sailing smoothly.  From administrative and marketing support to managing office inventory and implementing and improving office processes, she is invaluable to the team.  Marla manages and expedites Accounts Payable and negotiates outside vendor contracts.

Much of Marla’s strong multi-tasking, organizational and communication skills can be attributed to her previous experience where she spent 14 years as a commercial preschool owner and childcare business consultant. A Bentonville (Arkansas) native, Marla has more than 18 years of experience in customer service, accounting, bookkeeping, supervising and organizing.

If you come to visit the Shiloh office in Rogers, Marla will likely be the first person who welcomes you.

Mike Jimenez – Director, Support and Infrastructure

Mike Jimenez has more than 20 years of experience leading IT and Technical Service Support teams. Mike brings his knowledge and expertise in daily management of operational and production activities, along with his ability to quickly and effectively resolve client issues to the Shiloh team. He and his team support all infrastructure activities from networking to managing all hosted servers and connectivity.

Prior to joining Shiloh, Mike spent 13 years at T-Mobile USA, where he managed all desktop support teams outside of the call centers. He also served as Support Supervisor for Raymond James, running day-to-day operations and supporting more than 60 representatives.

Mike currently serves as Director of Support and Infrastructure, where he leads an efficient and responsive support team that focuses on providing quality service and client satisfaction.

Tammy Brown – Application Support Analyst

As an Application Support Analyst, Tammy Brown uses her extensive knowledge of Shiloh’s solutions combined with her background in the retail industry to deliver exceptional service to our clients. Before joining the team in 2017, Tammy began her career with Walmart  and Sam’s Club corporate, where she gained substantial experience in merchandising, administration and logistics.

After six years in the retail industry, she transitioned to a role as EDI/Business Development Manager for R&R Logistics. In her current role on the Support Team, Tammy investigates and solves complex issues by working directly with clients to identify underlying problems, trends and resolutions.

Tammy attended University of Arkansas where she studied Interior Design and Northwest Arkansas Community College where she studied Nursing.

Blake Fogg – Application Support Analyst

Blake Fogg has a variety of experience which has enabled him to successfully contribute in many roles and industries including sales, retail, logistics and analytics. He started his career with Advance Auto Parts working behind the parts counter. He then went to Honda of Russellville in a similar position where he learned valuable customer service skills. After moving back to the Northwest Arkansas area, Blake held positions at Lewis Chrysler Dodge in the sales department and Harris International Labs as the Order Analyst before coming to Shiloh Technologies. As an Application Support Analyst, Blake contributes to the Support Team and applies his knowledge and skills to helping solve customers’ business needs.

Shad Schwaesdall – Application Support Analyst

Shad Schwaesdall has more than seven years of experience in the IT field. He has worked with the United States Army as an Information Management Officer in a help desk environment both in the United States and abroad. Shad has also worked with the University of Arkansas for Medical Sciences, Kroger Inc., and other notable companies. His experience includes LAN/WAN management, Tier 2 troubleshooting, Active Directory Management, Software Patching, and work as a Signal Systems Support Specialist. Shad is currently CompTIA Security+ Certified and pursuing a Bachelor’s degree in Computer Science.

Now with the Shiloh Support Team, Shad puts his knowledge and experience to work doing internal networking and configuration.  He is also deeply engaged structuring and maintaining our security systems and handles various trouble shooting projects.

Austin Willey – Software Engineer

Austin Willey is a Senior at the University of Arkansas studying Computer Science. He has spent two years co-designing and co-developing web applications to meet customer business requirements using Microsoft’s .NET Framework. As part of the Shiloh Team, Austin has played a key role in designing and developing numerous applications. Working closely with Britt Fogg, Austin has been instrumental in the development of ShilohNEXT’s newest tool, XL Connect^TM, a powerful Excel plug-in allowing users to work with their data directly from within Excel.  Austin enjoys studying leading edge technologies that can later be implemented into our future products.

Charlie Furlow – Solutions Engineer

Charlie Furlow brings more than 15 years of experience in the IT and retail industries to Shiloh as Implementation Manager. He began his career developing a refined skillset in server and network support, transitioning to a Retail Analyst role shortly after. After joining Shiloh in 2008, Charlie has served in a broad range of positions including Support Representative, Customer Experience Representative, and Solutions Architect. During his 10 years at Shiloh, Charlie has displayed the ability to solve complex issues that require an in-depth knowledge of retail data systems and infrastructure. He is currently responsible for leading the development of implementation strategies for the ShilohNEXT platform, delivering in a timely and straightforward manner, ultimately resulting in a superior customer experience.

Fatos Berisha – Implementation Manager

Fatos Berisha is a highly skilled technical engineer with more than eight years of experience in design, integration and support of enterprise software. He began his career as an Applications Engineer and Senior Support Engineer at Technesis, where he facilitated complex software migration and updates, ensuring uninterrupted service and safeguarded against data loss throughout the process. He also supervised and trained a team of engineers to triage, manage, and resolve client requests within established quality standards.

Fatos joined Shiloh in 2014 as Support Analyst Team Lead. He became the resident expert on data validation between Shiloh and various data sources. Fatos currently serves as the Implementation Manager at Shiloh, where he applies his attention to analytic detail to monitor the implementation process for our clients from start to finish.

Steven Davis – Senior Application Support Analyst

Steven Davis has more than 32 years of Information Technology experience in Operations, Application Development, Application Maintenance and Support. Steven has been with Shiloh for more than four years where he began as an Application Support Analyst and progressed into Implementation. Steven brings his knowledge of the design, development and maintenance of SQL tables, stored procedures, functions and queries. Steven’s ability to master new concepts and implement new solutions along with his positive and easy-going attitude makes him a valued member of the Shiloh Team. His is known for his expertise in the development, maintenance and support of custom software and reporting solutions, and his robust experience has enabled him to be successful working with individual clients and as well as cross-functionally on a team.